What is coconut sugar?
Coconut sugar is an unrefined, naturalsugar and is the only type of sugar we put into our chocolate. In comparison to white sugar, coconut sugar is unbleached, unrefined and has a lower GI, which means it doesn’t cause huge spikes and crashes in your blood sugar levels. It also has less impact on the environment because it is harvested in a very sustainable way. Read more here.
What is the difference between cacao and cocoa?
Quite simply, raw cocoa is called cacao. Cacao ins’t roasted at high temperatures. All of our chocolate bars contain raw cacao which has significantly more health benefits than cocoa, such as:
Where do you ship to?
Tell your friends - we now ship internationally! Varying shipping costs will apply for different countries and will be calculated at checkout.
Please be aware of warm weather when ordering your chocolate.
Why has my chocolate gone all white and chalky?
This is a sign of good quality chocolate, which has gone out of temper. Which simply means that the cacao fat molecules have separated from the rest of the ingredients to make their own pretty patterns. This happens when bars go through big temperature fluctuations (ie. melt) and then re-form.
They are perfectly safe to eat, but will probably taste better if you melt them and drizzle them over strawberries or some vegan marshmallows. See our blog for more ideas of how to play with melted chocolate. Alternatively, you can return them to the store you purchased them from and ask for a refund.
I can't find your products, what do I do?
Are your bars palm oil free?
Yes, we do not use any palm oil in our bars and none of our ingredients have any impact on orangutans or their environment.
Are you fair trade?
We only work with suppliers who trade under fair trade conditions and we’re are working on getting our fair trade certification, so watch this space. You can find more info about our amazing suppliers and where our ingredients come from in The Chocolate Shop.
Is your packaging environmentally friendly?
Our display boxes are made from 100% recycled cardboard and are printed with soy based inks. We are currently doing research and development on introducing a compostable wrapper, hopefully by the end of the year, so watch this space.